Help Us Improve

My Care Planner is committed to delivering you a better service. It is important to us that you feel supported to provide feedback and make complaints regarding your experience as a My Care Planner client. Your feedback and complaints can help us create better services, better communications and improvements to the way services are delivered. This means that by speaking up, you can help other clients too.

You may choose to share your feedback or make a complaint in the following ways:



Your complaint will be acknowledged within 2 business days. All efforts will be made to achieve an effective resolution of your complaint within 30 business days or as soon as practicable.

If your complaint is about the NDIA, your eligibility for NDIS funding or your NDIS plan, you should contact the NDIA directly. More information about the NDIS Commission can be found at

  • Alternatively, you can share your feedback or make a complaint using the form below.