Am I eligible for NDIS support coordination?

NDIS coordinator discussing eligibility requirements with a disabled person, showing documents and resources on a desk to help understand and access support services.

The NDIS provides individuals with unprecedented autonomy and control over their supports and daily lives. However, some people might require additional assistance to fully benefit from the NDIS. To address this, the NDIS may incorporate support coordination into your plan, assisting you in locating and connecting with the most suitable service providers for your needs. But what criteria does the NDIS use to decide if you qualify for support coordination?

What exactly is support coordination?

Support coordination is a capacity-building support included in some NDIS plans to help participants implement all aspects of their plan. This includes connecting with informal, mainstream, community, and funded supports. Essentially, support coordination is about making it easier for you to find and connect with the right service providers to meet your specific needs and help you achieve your goals.

To put it simply, the role of support coordination is to assist you in locating and engaging with the most appropriate service providers to fulfill your needs and help you reach your goals. They can help you in several important ways:

Understanding your NDIS plan: After you receive your NDIS plan, it might be hard to know what to do next or how to reach your goals. Support coordinators work with you to go through your plan and figure out what kind of help you can get.

Finding the right local providers: There are many service providers in the NDIS network, and it can be difficult to find the right one for your needs and budget. Support coordinators help by finding the best provider for you and helping you get in touch with them.

Setting up service agreements: When you choose a service provider, it’s important to have a service agreement to make sure your rights are protected and you get good care. Support coordinators help by talking to your provider, getting the agreement signed, and keeping a copy.

Giving ongoing support and advice: Support coordinators know a lot about the NDIS and can give you advice anytime during your journey. If you have questions or problems with providers, they can help you solve them.

In short, support coordinators do a lot to help you. They give you the skills and confidence you need to handle your NDIS plan on your own.

Who is eligible for support coordination?

Support coordination through the National Disability Insurance Scheme isn’t as readily available as plan management services and comes with its own set of rules. These rules are designed to help individuals become more empowered and use the system more effectively. Let’s dive into the main conditions needed for NDIS participants to qualify for support coordination:

Capacity building potential

A key requirement is the participant’s potential to learn and gain the confidence needed to handle the NDIS on their own. This focus on building capacity is crucial because the ultimate goal is to help participants manage their NDIS plans by themselves in the future.

Absence of informal support

If participants don’t have support from family, friends, or community members who can help them connect with service providers, they might qualify for support coordination. This is especially important for those who don’t have a natural support network, as it helps them make the most of what the NDIS has to offer.

Clear benefits

To qualify for support coordination, it must be obvious that having a support coordinator will significantly improve how participants manage their care and services within the NDIS. This ensures that the support coordinator really makes a difference in the participant’s ability to navigate the system.

New participants or those facing big changes

Support coordination might also be available to those who are new to the NDIS or going through major life changes. This helps make sure that people who are less familiar with how the NDIS works, or who are facing new challenges, get the extra support they need during these critical times.

Each application for support coordination is looked at one by one during the NDIS planning meeting. This personalised approach makes sure that the support matches the specific needs and situations of each participant, helping them thrive within the NDIS setup.

My Care Planner can help

If you want to include support coordination in your plan, make sure you’re well prepared for your planning meeting. Bring any documents that show why you need support coordination and how it can help you. It’s important to connect your need for this support back to the idea of building your own capabilities. Explain clearly how it’ll help you reach your goals. Also, think about the eligibility criteria we mentioned before and make sure to point out how you meet each one.

Our experienced NDIS support coordinators are here to help you. Call us on 1800 954 480, email us at or sign up online today!

NDIS coordinator discussing eligibility requirements with a disabled person, showing documents and resources on a desk to help understand and access support services.

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